Dimitris Kourlas

As a Technical Manager, I lead and coordinate technical service teams to ensure consistent, high-quality service delivery across all projects. I oversee the full lifecycle of multiple technical initiatives, from planning and execution to successful completion, ensuring they are delivered on time, within scope, and within budget. I provide technical guidance and mentorship to team members, supporting their professional development while resolving complex technical challenges. I work closely with clients to understand their business needs and deliver tailored technical solutions, building long-term relationships based on trust and performance. I also stay up to date with industry trends and emerging technologies, ensuring the team is equipped with the latest skills and tools, while using structured project management methodologies to optimize resource allocation and operational efficiency.

As an experienced Team Leader, I oversee specialized IT teams across VMware, Citrix, IPT, Networking, IBM AIX, and SAP HANA, managing infrastructure and service delivery for banking, insurance, government, and corporate enterprises. My role is centered on optimizing IT infrastructure, ensuring seamless operations, and aligning technology strategies with business objectives.
In the banking sector especially, I’ve led initiatives that introduced advanced technologies, strengthened compliance, and significantly enhanced performance in sensitive, regulated settings. I strive to foster a supportive and collaborative culture that empowers team members, promotes innovation, deliver innovative IT solutions that drive business success.
To continuously improve how we work, I regularly review KPI’s and project outcomes to better understand the root causes behind any challenges or delays. This helps us learn from experience, refine our processes, and avoid repeating the same issues in future projects. My aim is to ensure we consistently deliver high-quality outcomes, meet critical timelines, and exceed expectations—both internally and for our clients.

Same responsibilities and tasks as those at IBM (prior to the spin-off).

As an IT Specialist – Middleware & Platforms, I oversee the design, implementation, and maintenance of enterprise IT infrastructure, ensuring optimal performance, security, and scalability. My expertise spans Windows and Linux OS, VMware vSphere, Microsoft Azure, Exchange, SQL Server, Active Directory, IIS, ADFS, DNS, and PKI, with a strong focus on system hardening, security best practices, and ISO-27001 compliance. I manage cloud provisioning (IaaS, PaaS, BMaaS), automation, and disaster recovery planning, ensuring high availability and minimal downtime. Additionally, I drive process optimization, documentation, and technical training to enhance operational efficiency and knowledge sharing across teams.

As an IT Manager, I oversee a team responsible for delivering IT products and services in close collaboration with functional organizations within Corporate IT. My role involves evaluating and implementing business plans and operating practices aimed at enhancing quality, productivity, and cost-efficiency. I analyze operational issues and
provide recommendations to improve service levels. Additionally, I am involved in the selection, development, and evaluation of team members. I am responsible for preparing investment and expense budgets, as well as handling administrative tasks such as purchasing IT equipment and software within agreed budgets. Regular communication with the Chief Information Officer (CIO) is maintained through the preparation of monthly reports.

As an IT System Administrator, I was an integral part of a proactive IT team, dedicated to delivering high-quality and professional services. My primary responsibility was to provide top-tier support to internal staff and partners.

As an IT Support Engineer, I manage the internal IT infrastructure and provide support to over 4000 users across 50+ locations globally. I oversee day-to-day IT operations, resolving technical issues and ensuring system performance and integrity.